General conditions of sale
Named for these ""GTC""
Article 1 - Contract & contractors
These general booking conditions are intended for the exclusive use of the reservation of stays in guest rooms in the "Establishment".
The Fuye farmhouse
89 Valley routes
Together with the reservation, these general conditions of reservation form the contract between the user of the services of guest rooms and associated services, named for the present the "Customer" and the company:
89 Valley routes
Referred to herein as the "Company", or the "Owner"
These general conditions define the rights and obligations of the parties in connection with the remote or on-site reservation of services offered by the Establishment. They govern all the steps necessary for remote booking and monitoring of the booking between the contracting parties.
Article 3 - Arrivals and departures
Arrivals are between 5 p.m. (5 PM) and 7 p.m. (7 PM).
These times are binding. The Customer must notify in case of late arrival.
Departures are before 12 noon.
Article 4 - Recognition of the general conditions of sale and the pricing conditions
The fact of selecting the box, or the button or any form of acknowledgment and acceptance of the T&Cs of the type "I have read the general conditions of sale" or similar is deemed to be full and complete acceptance of the said T&Cs.
After this acceptance, the GCS are transmitted during the reservation and form with the valid reservation the contract.
The GCS are transmitted at the end of the reservation process, if they are sent by email or attached in an email they are deemed accepted by return with a mention of acceptance of the type "good for acceptance of the GCS" or "good for acceptance of the T&Cs and booking" or any other formula of similar meaning.
The acceptance of the GCS automatically entails on the part of the Customer:
The acknowledgment and acceptance of the tariff conditions. Prices are inclusive of all taxes, excluding tourist tax.
Knowledge of the nature, destination and booking methods of the services offered
The acknowledgment of the complete reading, solicitation and obtaining of all necessary and/or additional information to carry out the transaction / reservation in full knowledge of the facts.
The Customer is solely responsible for his choice of services and their suitability for his needs, so that our liability cannot be sought in this regard.The reservation is deemed accepted at the end of the reservation process.
Article 4 – Reservation process
Reservations made by the customer are made via the dematerialized reservation form accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer agrees, prior to any reservation, to complete the information requested on the voucher or the reservation request. The customer certifies the veracity and accuracy of the information provided. After the final choice of the services to be reserved, the reservation procedure includes in particular the entry of the bank card in the event of a request for guarantee or prepayment, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate. before the validation of the reservation and, finally, the validation of the reservation by the customer by pressing a button with a mention of the type or equivalent to "I reserve", "Reservation ".
If an estimate is sent, the reservation is effective only after acceptance of the estimate by clicking on the link inserted in the email containing or mentioning the estimate. The reservation is then considered as validated automatically if it is still available at the time of entering the response. A confirmation email will then be sent. If the reservation is no longer valid, an email stipulating this non-reservation is sent.
The reservation is made by an operator of the Company and a confirmation email is sent. At this stage the offer is blocked for all other reservations and for a limited period specified in the confirmation email or by default set at 24 hours. Often this offer is associated with the T&Cs, the T&Cs must be accepted before or at the time of booking.
The reservation is deemed accepted by return of the email with the mention "good for acceptance of the reservation" or "good for acceptance of the GTC and the reservation".
Exceptionally reservations can be made by mail, in this case it is only an estimate which must be accepted as well as the GTC with date and signature. The reservation will not be validated
An email or any other communication medium (telephone, email, etc.) will be sent to confirm or deny the reservation.
The acknowledgment of receipt of the reservation must contain the following elements
Summary of the offer (price, duration)
The specific conditions of sale
Amounts paid in the form of a deposit
The conditions for canceling or modifying the reservation and in particular the sums withheld at different stages of the reservation.
Article 5 - Additional services
Some services require a reservation which can be made at the time of booking the room.These services may have constraints in terms of preparation time, inventory and their incompatibility with other services or external conditions (eg weather).
It is up to the Customer to check the possibility of realization.
These services can be canceled by the company without justification and without delay. They are then refunded and this cancellation does not give right to any settlement in litigation, nor right to cancellation without expenses.
In the event that costs have been incurred by the Company to set up the service, then the reimbursement of these will be due in full by the Customer if this cancellation is due to an external cause (weather, external partner, or even partial failure client)
Drinks consumed outside meals are charged extra, with the exception of a bottle of water (tap or spring) offered per room, without the absence of this bottle of water giving rise to compensation. .
All payments are made in Euro.
The customer communicates his bank details as a guarantee of the reservation except conditions or special rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club... according to the possibilities offered by the reservation platform of the establishment. ) by indicating directly, in the area provided for this purpose (entry secured by SSL encryption), the card number, without spaces between the figures, as well as its validity date (it is specified that the bank card used must be valid at time of consumption of the service) and the visual cryptogram. He must present himself to the establishment with the credit card which enabled him to guarantee the reservation.
Payment of the deposit, total or partial payment, is made at the time of booking via an online payment solution at the reservation center (elloha) or more generally offline via a SumUp payment terminal from the Company. Scheduled payments are made through our SumUp system. All of these prepayments are referred to as deposits.
The establishment chose elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, input error... In the event of a problem, the customer must contact his bank on the one hand, the establishment on the other hand to confirm his reservation and his method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking.
Check payments are accepted for offline reservations. Payment by check is considered valid only when the check is cashed. This in particular delays the reservation and validation processes of reservations. The Customer is aware of the risk of loss of reservation with this method of payment.
On the spot the payments of the balance or the totality or additional services can be paid in cash.
Section 7- Deadlines and due
The payment schedule is made according to the following scale:
30 days and more before the stay: 10?%
15 days before the stay: 50?%
7 days before: 100?%
These prepayments are considered as a deposit.
Card payments (card number imprint) can be drawn automatically after each due date. The imprint of the payment cards is likely to be kept and erased 7 days after the end of the stay except in the event of payment remaining due.
Special cancellation conditions may be specified at the time of booking and may be subject to a discount or a supplement. For example.
Non-payment of installments
In the event of non-payment of the installments, the reservation may be canceled and the deposit retained and the expected amount not yet paid will be required and drawn directly if possible.
It is the Customer's responsibility to verify the reality of the payments.
In the event of a no show (reservation not canceled – customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, as a lump sum, of the amount indicated by the schedule or by the special conditions.
Article 8 – Cancellation or modification of the contract
The customer is reminded, in accordance with Article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. consumption. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation. Reservations with prepayment cannot be modified and/or canceled.The amounts paid in advance that are the deposit will not be refunded. In this case, it is mentioned in the conditions of sale of the tariff. When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone numbers are specified on the confirmation of the reservation sent by e-mail. All reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge or against payment.
Cancellation by the Customer
Any cancellation must be notified by letter or email addressed to KunVivArtu. Reimbursement will be made according to the schedule.
Less than a week before the start of the stay, the balance for two nights is withheld, debited or claimed. In the event that the Customer has already paid a higher sum, he will be reimbursed the balance corresponding to the nights beyond two nights.
In the event of a no show (reservation not canceled – customer not present), a reservation guaranteed by credit card, the establishment will debit the customer, as a lump sum, of the amount indicated by the payment schedule and a maximum of three nights. Except special conditions.
A non-manifestation by the client after the maximum time scheduled for arrival (7:00 p.m. unless otherwise specified) is considered a no show. This contract becomes null and void and the Owner may dispose of his rooms without for all that renouncing the no-show indemnity.
In the event of a shortened stay, the price corresponding to the cost of accommodation remains fully acquired by the owner with a maximum of 3 nights. (options included) Unused additional services will be refunded.
When before the start of the stay, the owner cancels this stay, he must inform the Customer by any means available (telephone, mail or email).The Customer, without prejudging recourse for compensation for any damage suffered, will be reimbursed immediately for the sums paid. He will also receive compensation at least equal to the penalty he would have incurred if the cancellation had been made by him on that date.
Article 9 – Consumption of the service
In application of the regulations in force, the client may be asked, on arrival, to fill out a police form. To do this, the customer will be asked to present an identity document in order to check whether or not he must complete the police form. Any behavior contrary to morality and public order will lead the establishment to ask the customer to leave the establishment without any compensation and/or without any refund if payment has already been made. For establishments with Internal Regulations, the customer accepts and undertakes to comply with said regulations.In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the customer to leave the establishment without any compensation and or without any refund if a regulation has already been been carried out.
This contract is established for a specific number of people. If the number of customers exceeds this number, the owner is entitled to refuse additional customers. This refusal cannot be considered as a modification or breach of the contract at the initiative of the owner. In case of departure of the customer, no refund can be considered.
Article 11 – Change of rooms
Without the customer being able to claim any compensation, the operator reserves the right to change the room initially reserved by the customer with a room of the same or greater capacity. In such a case, the cost of the reservation remains unchanged.
Unless expressly agreed upon when booking, pets are not accepted. In the event of non-compliance with this clause by the client, the refusal to accept the animals and their owners by the owner of the guest rooms cannot be considered as a modification or breach of the contract at the initiative of the owner. So that in case of departure of the customer, no refund can be considered.
Please note that handi-dogs and guide dogs are accepted.
Article 13 – Art of living, use of premises
Respect for a certain art of living is required of all guests to guarantee the tranquility of the place and the comfort of its guests. In addition, it is requested not to smoke in the rooms. The customer undertakes to respect the instructions for good manners appearing in the rooms and in these general conditions of sale. The customer undertakes to return the rooms in perfect condition at the end of the stay and to declare, and assume financially, any possible deterioration for which he may be responsible.Children living in the rooms, the house, the outbuildings, and the outdoor spaces are the sole responsibility of their parents. The kitchen is not left at the free disposal of the guests.
Article 14 – Tourist taxes and local tax
Tourist tax and local taxes are not included in the price of the room and must be paid on site
For example, on 09/17/2019, the tourist tax is calculated as follows: Number of adults x nights x €0.88.
The tourist tax and its method of calculation are updated and displayed with the room rates in the entrance of the guest house.
The photographs presented on our booking platform are not contractual.Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of the reservation and the day of the reservation. consumption of the service. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.
Article 16 – Respect for privacy
The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the answers by the presence of an asterisk. The information processed is intended for the establishments, elloha.com, its entities, its partners, its service providers (and in particular online payment service providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves to be compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Protection Charter personal data. In particular when paying online, the customer's bank details must be transmitted by the payment provider stripe.com to the bank of the establishment, for the execution of the reservation contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act.However, the customer agrees to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com in their professional capacity, have undertaken vis-à-vis the establishment to take all security and data confidentiality measures for said data transfers.
Article 17 – Agreement of proof
The entry of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized registers kept in the computer systems of elloha.com will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is registered at the time of booking.
Article 18 – Force majeure
Force majeure means any event external to the parties that is both unpredictable and insurmountable and prevents either the client or the establishment from fulfilling all or part of the obligations provided for in the contract. Are considered as cases of force majeure or fortuitous event those usually recognized by the jurisprudence of the French Courts and Tribunals. Each party cannot be held liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs.
Article 19 – Settlement of disputes
These General Conditions of Sale are governed by the law of the country of establishment without obstructing the mandatory protective provisions that may be applicable in the country of residence of the consumers.
These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the voucher or the reservation request express the entirety of the obligations of the parties. No general or specific condition communicated by the customer can be incorporated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or the reservation request (including the special conditions of the reserved rate) and these general conditions. In the event of a contradiction between the booking form and the general conditions, the provisions appearing on the booking form will be the only ones applicable for the obligation in question. These general conditions of sale by internet may be modified and/or supplemented by the establishment at any time. In this case, the new version of the general conditions of sale by internet will be put online by the establishment. As soon as it is posted on the internet, the new version of the general conditions of sale by internet will automatically apply to all customers.
Article 21 – Modification of these
These conditions of sale are subject to change at any time without notice. Acceptance and compliance with these conditions of sale are deemed acquired upon payment of the installments.